Our Support
General information
You can reach our technical support continuously by email (servicedesk@rimerit.com) or via our Support Portal. The support portal is exclusively available to our customers. During our support hours, Monday to Friday between 8:00 AM and 4:00 PM, our team can also be reached by phone at +49 201 21960988. On public holidays (federal & North Rhine-Westphalia) and outside our support hours, we are available by phone exclusively for our 24/7 support customers.
Support Portal
Reachable by email
servicedesk.rimerit.com
General information
All RIMERIT Managed Cloud products are also included in the support regarding functionality and availability. On-premises, hardware, and operating system issues, as well as planned changes, are excluded from free email support. Free email support is exclusively for IT administrators or IT managers and does not constitute end-user support.
Self-Service Links for Office 365
SLAs & Response Times
As part of our various Support & RIMERIT Services, we offer different SLAs and response times.
RIMERIT Services customers can find the agreed-upon SLAs or response times in their existing contract.
For customers without an existing contract or CSP subscription through RIMERIT, we do not guarantee any SLAs or response times.
Our free CSP email support response time is 72 hours on business days.
The response time for RIMERIT Managed Cloud products is 8 hours on business days.
Costs & Prices
All support activities by RIMERIT, with the exception of our free CSP email support, are subject to a charge. Billing is based on actual effort, charged in 15-minute increments (15 minutes equals one unit).